Resistance to change may stem from two basic sources

30. Resistance to change may typically be:

a.	overt and/or covert
b.	individual and/or organizational
c.	both of these
d.	neither of these

ANS: C

31. Resistance to change may stem from two basic sources:

a.	personal and financial
b.	perceptual and organizational
c.	individual and organizational
d.	organizational and economic

ANS: C

32. Two weeks ago, the Bluefield Home Supplies instituted a change in procedure in an attempt to improve customer satisfaction. Under the new procedure, the production foreperson is supposed to notify both the sales and shipping department when an order is scheduled for production, and also when production has been completed. Dan Dyo is in charge of the third shift, and resents this new regulation as just an additional, unnecessary imposition of paperwork on his already overloaded job. Even though he tries to keep the new procedures in mind along with the numerous other things that he must track in his job, Dan has frequently forgotten to send the appropriate notifications when an order is scheduled for production. This has led to significant feelings of stress and frustration for Dan. Dan's unintentional forgetting is most likely an example of ____ as a source of resistance to change.