MCQ

Different types of teams in an organization

57. The Electronics Company discovered that a recent sales decline for a specific handheld electronic game is partly the result of customer dissatisfaction with the early failure rate of the product. The production manager is reasonably certain that the premature failure is the result of quality problems in several of the components, which are obtained from different suppliers. Members of the production crew agree that there have been problems with parts, but they are convinced that part of the problem with the premature failure lies in the manufacturing methods. In order to most efficiently and effectively improve this product, it would probably be best to use a:

a.	problem-solving team
b.	cross-functional team
c.	self-managed team
d.	all of these may be equally efficient and effective in improving this product

ANS: A

58. Teams that bring together the knowledge and skills of employees from various specialty areas to identify and solve mutual problems that cut across departmental lines are called:

a.	problem-solving teams
b.	functional teams
c.	cross-functional teams
d.	self-managed teams

ANS: C

59. The Gates Company has discovered that a recent sales decline for a specific product is partly the result of customer dissatisfaction with the early failure rate of the product. The production manager attributes the early failure rate to quality problems in several of the components, which are obtained from different suppliers. The new engineering manager, however, contends that the problem lies in the design of the product. The marketing manager contends that demand for the product is dropping as a result of competitors with lower prices from overseas. In order to identify the most effective solution to this sales decline in the most efficient manner, it is probably best to use a: