MCQ
What is E-body language?
108. Research
suggests fewer than ____ of user grasp the tone or intent of an e-mail.
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a.
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50 percent
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b.
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60 percent
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c.
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70 percent
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d.
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80 percent
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ANS: A
109. Email
is different from live conversation in all of the following ways except:
|
a.
|
the content of the message cannot be
modified based on the nonverbal reaction of the other party
|
|
b.
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e-mails are permanent documents
|
|
c.
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there is often no response from the
recipient of the email
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d.
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after sent, the sender loses control
over who views the words
|
ANS: C
110. E-body
language is primarily conveyed in three areas, including all of the following except:
|
a.
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tone
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b.
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text
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c.
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tension
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d.
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timing
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