Suggested remedies include having an anti-bullying or workplace aggression policy that defines expectations for interpersonal relationships. Also taking corrective action against those engaged in bullying to encourage a culture of respect. Remedies for the person being bullied include speaking directly to the bullying and asking that the behavior stop, talking to a friend or coworker, keeping a diary of the specific behaviors and incidents, discussing the experience of bullying with the manager, and finally to file a formal complaint.



Individuals who engage in workplace violence frequently exhibit clear observable warning sings, which are often newly acquired behaviors. These warning signs include violent and threatening behavior, "strange" behavior such as becoming reclusive, performance problems, interpersonal problems, and indications that the person is "at the end of his (or her) rope." Triggering events - such as being fired, laid off, passed over for promotion, or having a personal crisis - is seen to the violent prone individual as the last straw that creates a mindset of no way out or no more options.

a.	was poking fun at his new first officer
b.	flying too high and too fast
c.	eager to land before his favorite snack bar closed
d.	all of these

a.	Boeing also has an intranet site devoted to teamwork.
b.	Boeing conducts a two-day workshop aimed at the whole team
c.	both of these are true
d.	neither of these are true

a.	individual performance by committed and competent individuals is crucial
b.	individuals working separately can often achieve more than if they work as a team
c.	team leaders make a difference in the functioning of teams
d.	all of these are illustrated by the feature

a.	clan
b.	group
c.	both of these would fit this definition
d.	neither of these would fit this definition

ANS:    B

a.	guiding efficiently designed initiatives to cut costs and improve productivity in the short term.
b.	guiding efficiently designed initiatives to stream line production procedures to improve productivity in the long term
c.	neither of these
d.	both of these

a.	that leaders develop different relationships with each of their subordinates through a series of work related transactions.
b.	to share best practices in diversity.
c.	that leaders should develop analogous relationships with all employees in order to prevent un healthy intraogranizational competition.
d.	to recruit the best of best.

a.	convey a genuine desire to serve
b.	strive to find ways to empower subordinates to make a difference
c.	motivate followers by appealing to their own self-interest
d.	none of these

a.	creating positive motivations for followers through goal setting and identifying ways to achieve goals
b.	influencing followers' attitudes and behaviors, which positively affect their self esteem
c.	encouraging communication, sharing critical information, and revealing their perceptions and feelings
d.	persevering in the face of obstacles and assessing personal failures as temporary

ANS:    B