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What is is dialogue? Why it is important
Dialogue refers to a communication process where people have learned to suspend their defensive exchanges to enable a free flow of inquiry into their own and others' assumptions and beliefs.
Dialogue is important because it can build mutual trust and common ground. A necessary, but not sufficient, condition for dialogue is assertive communication, which means confidently expressing what you think, feel, and believe while respecting the right of the other to hold different views.
In addition to assertive communication, true dialogue requires that interacting individuals demonstrate multiple skills and behaviors, including: communication openness, constructive feedback, appropriate self-disclosure, active listening, and supportive nonverbal cues.
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