MCQ
What is E-body language?
108. Research
suggests fewer than ____ of user grasp the tone or intent of an e-mail.
a.
|
50 percent
|
b.
|
60 percent
|
c.
|
70 percent
|
d.
|
80 percent
|
ANS: A
109. Email
is different from live conversation in all of the following ways except:
a.
|
the content of the message cannot be
modified based on the nonverbal reaction of the other party
|
b.
|
e-mails are permanent documents
|
c.
|
there is often no response from the
recipient of the email
|
d.
|
after sent, the sender loses control
over who views the words
|
ANS: C
110. E-body
language is primarily conveyed in three areas, including all of the following except:
a.
|
tone
|
b.
|
text
|
c.
|
tension
|
d.
|
timing
|
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