You recently took a part-time job working for a local company.

You recently took a part-time job working for a local company. After a few weeks you realised there were some problems with the job.
Write a letter to the manager of the company. In your letter
- explain why you took the job
- describe the problems that you experienced
- suggest what could be done about them.

This task was taken from the book Insight into IELTS Extra, with Answers: The Cambridge IELTS Course Workbook (Cambridge Books for Cambridge Exams) by Vanessa Jakeman, Clare McDowell..

Dear Mr. Terry,

I am a part-time call-centre operator at your company, started working about 4 weeks ago. I am writing to indicate the problem I encountered during my work.

Actually, I decided to took the position of a telesales specialist because consider myself able to develop a career in sales due to my skill of establishing good contact with people and make them trust me. However, I realised there are some obstacles on a way to success.

The problems started 3 weeks ago then the system administrator updated my software. At the time of a call I was querying a customer for his personal data then suddenly my computer reloaded and this person’s profile was lost. This situation repeated in the future for several times. I asked the system administrator to solve this problem, but he told me this is solely my fault and my computer skills are below required to use this program.

I am assured the complete situation makes company profits lower. I believe that software managing specialist could fix the problem if the initiative would be taken by a senior manager of your rank.

Sincerely yours,
Anna Lisa


OTHER LETTERS MAY BE OF INTEREST:


IELTS Letter 1      IELTS Letter 2      IELTS Letter 3      IELTS Letter 4      IELTS Letter 5  

IELTS Letter 6      IELTS Letter 7      IELTS Letter 8     IELTS Letter 9       IELTS Letter 10 

IELTS Letter 11    IELTS Letter 12    IELTS Letter 13   IELTS Letter 14     IELTS Letter 15  

IELTS Letter 16    IELTS Letter 17    IELTS Letter 18    IELTS Letter 19    IELTS Letter 20   

IELTS Letter 21